Ordering Details:

Most Items on our website can take 5 to 10 working days to arrive in our warehouse in Hamilton Ontario where all our items are shipped out. This does not include shipping time. We do have a 1000 sq ft warehouse with stock of some items please email us to check if your item is in stock.


Ordering:  We require additional information on all personalized items.  Once we receive your order we will contact you either by email or phone for all necessary information.  During checkout you are given the option to send us any special instructions or message. Please use that feature to let us know the best way to contact you.  

Ad Copies:  You can use your own logo and/or straight text.  Email or fax us your pre designed artwork or we can design one for you.  Artwork charges are additional.                                                                                                                                                                      

Proofs:  An E-Proof or Paper proof will be sent to you for approval on orders upon request.                  

Payments:  All orders are pre-paid, no credit available. . Don't feel safe ordering online call our staff at 1 877 811 3146 and we will process you order.Don't have a credit card DON'T WORRY click here for details.


Production Time:   After receiving approval of proof your order will be processed please allow up to 14 working days for production on most items.Glassware orders may take up to 3 weeks to process, these times do include shipping times. Check your desired item for any special production time instructions. Production time does not include shipping time. Production time does not include the day we receive the order.  5 day and 2 day service is available on some products.

Glassware Ordering:  All personalized glassware orders do not include our $9.99 shipping, all glassware orders are shipped out at a reduced shipping rate via Canada Post or UPS. Pick up is available at our showroom at 166 Ottawa Street Hamilton Ontario. Broken glass happens during shipping, we do not ship out new personalized glassware a credit for the broken items will be refunded, we do have the right to ask for pictures for the credit to be applied. In some small cases there is a large amount broken during shipping we will use replace broken glasses that is more then 10% ordered minimum 24 glasses. On smaller orders replacements will also be in some cases replaced shipping charges may apply. You can send us your own image which must be ready to print. We can design a image for a event that our images do not fit to your event  eg. birthdays, bar mitzvah's etc. Designing can take 2 to 3 days added to production time and proof must be approved before it will go to print.Due to the nature of the production process, slight variations and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards.

Please provide a contact phone number and correct emails when ordering. Full names must be placed when ordering. Shipping companies may ask for ID and is not the responsibility of Print Canada Store when first names are provided when ordering. If we are not able to call due to non working phone numbers a refund will be issued.

ORDERS OUTSIDE CANADA AND USA We do accept orders from outside of North America all orders must be done through Paypal and purchaser must have verified Paypal Account. Shipping will be based on posted UPS rates and do not qualify for $9.99 shipping. Orders purchased outside of North America and shipped in Canada or USA must have valid phone number and address. Please contact us at 1 877 811 3146.

Claims and Returns  All claims must be made within 10 days of receiving your package. You may be asked to send the damaged product back at our cost or picture may be taken of the damaged products. Items call be returned within 30 days on most products. Personalized products and special order products cannot be refunded. Returns will only be accepted with in 30 days and must be unopened. Actual Shipping costs are non-refundable.

Actual shipping are costs above our $9.99 flat rate shipping are not refundable.